Vice President of Field Operations

About the role

Located at 11 Denton Avenue South, New Hyde Park, New York, United States. Tracking Code AL15897-128. At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. The Vice President of Field Operations is part of a cross‑functional (Sales, Ops, Service) leadership team, responsible for the customer satisfaction, top‑line growth, and profit of ~¼ of the field organization. She/he will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in specified territory. They will lead all operations employees in the territory and will leverage Numotion support staff from the cross‑functional matrix. This leadership role is critical to Numotion being the leading service provider to our customers.

Responsibilities

• Lead and develop the service team in her/his territory, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving/surpassing the targets for each.
• Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
• Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement change where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
• Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.