Vice President of Distribution Center Operations

Key Responsibilities

• Lead distribution center operations across multiple facilities, establishing a high-performance operating model that supports catalog and omni channel order fulfillment.
• Provide strategic and operational leadership for inbound receiving, put-away, replenishment, outbound fulfillment, shipping transportation, and value-added services.
• Own the fulfillment, distribution and delivery for the business-to-business arm of the organization ensuring operational excellence at all times.
• Drive network capacity, labor, and throughput planning to meet seasonal peaks, promotional events, and evolving customer demand.
• Own service, cost, quality, safety, and inventory accuracy performance, using data and analytics to identify trends, root causes, and improvement opportunities.
• Leverage Manhattan platform capabilities to optimize warehouse processes, inventory visibility, order routing, wave planning, slotting, labor efficiency, and system-enabled execution.
• Develop and monitor KPIs and dashboards for fill rate, on-time shipment, order cycle time, dock-to-stock, productivity, cost per order, inventory accuracy, and quality metrics.
• Lead and develop a strong team of site leaders and functional managers, creating clear accountability, succession plans, and a culture of engagement and continuous improvement.
• Implement best practices in automated warehousing, inventory control, space utilization, and last-mile delivery tracking.
• Partner with sourcing, merchandising, planning, IT, and customer service teams to improve flow, reduce friction, and enhance the end-to-end customer experience.
• Standardize processes and best practices across locations while balancing local operational needs and compliance requirements.
• Lead continuous improvement initiatives focused on process design, automation, labor management, space utilization, and cost reduction.
• Ensure compliance with company policies and all applicable safety, labor, and regulatory requirements.
• Support capital planning, operating budgets, and long-range network strategy, including facility expansion, technology enhancements, and operational readiness.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, Business, Engineering, or a related field; MBA or advanced degree preferred.
• 12+ years of progressive distribution, fulfillment, or supply chain leadership experience, including senior leadership responsibility for multiple distribution centers.
• Proven omni channel distribution experience in a retail environment, preferably within a catalog or direct-to-consumer business model.
• Distribution center experience supporting a business-to-business model a plus.
• Strong hands-on experience with the Manhattan platform in a high-volume distribution or fulfillment setting.
• Demonstrated success leading inbound, outbound, and value-added services teams in complex, fast-paced operations.
• Excellent analytical, financial, and problem-solving skills with a track record of using data to drive operational decisions and business results.
• Experience building KPI frameworks, interpreting operational data, and translating insights into measurable improvement plans.
• Strong people leadership skills with the ability to develop leaders, influence cross-functional partners, and drive accountability across a distributed network.
• Deep knowledge of warehouse operations, labor planning, inventory control, safety, quality, and continuous improvement methodologies.
• Ability to travel to multiple distribution center locations as needed.