Vice President of Customer Success

Key Responsibilities

• Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support
• Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team
• Collaborate with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers
• Drive efficiencies in implementation and onboarding to ensure a seamless customer experience
• Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability
• Grow product adoption through successful onboarding and training initiatives
• Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally

Requirements

• 10+ years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Combined background of pre and post-sales experience
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills

Why You Should Work At HYPR

• Competitive compensation including salary and equity with significant growth potential
• Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, &more
• Generous equipment budget and a customized workstation to ensure success
• Stable position in a rapidly growing sector of identity security
• Mission-driven culture focused on impactful and cutting-edge work