Vice President, Mediation Strategy & Growth

Key Responsibilities

• Identify and pursue new business opportunities to expand AAA’s mediation services across industries and geographic markets.
• Build and maintain relationships with law firms, corporations, courts, government agencies, and other key stakeholders to increase referrals and strategic partnerships.
• Analyze market trends, client needs, service quality, and performance data to inform mediation growth strategy and service improvements.
• Partner with Panel Resources and Development and Panel Recruiting leadership to identify mediator expertise needs, market gaps, and recruiting priorities.
• Support mediator engagement, education, and service-quality initiatives that promote panel excellence and mediator retention.
• Lead or support strategic initiatives, including pilot programs, technology enhancements, process improvements, and other efforts to strengthen service delivery.
• Collaborate with internal teams, including legal, IT, marketing, operations, and business development, to align mediation initiatives with enterprise priorities.
• Serve as an external ambassador for AAA’s mediation leadership through conferences, speaking engagements, industry forums, and stakeholder meetings.
• Supervise the Mediation Director, including setting expectations, providing guidance, supporting performance, and evaluating results.

Qualifications

• Bachelor’s degree in law, business, dispute resolution, or a related field required. JD or advanced degree strongly preferred.
• Minimum of seven years of professional experience in legal services, dispute resolution, business development, mediation, ADR, or a related field.
• Deep understanding of mediation, ADR industry trends, emerging practice areas, and technology-enabled dispute resolution.
• Demonstrated ability to build trusted relationships with law firms, corporate legal departments, courts, government agencies, neutrals, and other stakeholders.
• Strong business development, market expansion, presentation, public speaking, and written communication skills.
• Strong analytical skills and ability to use data and market insights to guide strategy and decision-making.
• Advanced proficiency with Microsoft Office and experience using CRM, case management, or similar business systems.
• Ability to travel regionally and nationally, approximately 20%, for meetings, conferences, and business events.

About The American Arbitration Association

The American Arbitration Association is the leading provider of arbitration and mediation dispute resolution services. Named one of the 50 best nonprofits to work for by the NonProfit Times, our employees enjoy rewarding careers in a fast-paced, mission-driven, and results-oriented environment. We offer a competitive compensation package, including incentive opportunities. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage; student loan repayment; a 403(b) retirement plan with a substantial company match; discounted pet insurance; and generous paid-time-off benefits.

The American Arbitration Association is an equal opportunity employer and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.