Vice President - Master Planned Communities

About the role

The Vice President, Master Planned Communities will lead all community management business efforts in the business unit and have direct responsibility for leading all property management teams as well as profitably growing the business. Reporting to the President, Master Planned Communities, the ideal candidate will have experience in building and leading a customer focused service organization with a strong culture of performance and accountability. The Vice President will be a member of the market leadership team and will be supported and will work cross functionally with other shared service leaders such as marketing, HR, and financial services.

Responsibilities

• Provide overall senior leadership and strategic direction of the association management business to deliver long-term, sustainable growth.
• Build, mentor, and lead a team of Regional Directors (RDs), and through them Community Association Managers, to deliver our service culture and results-based accountability.
• Form strong relationships with the Board of Directors, all assigned properties in support of delivering an exceptional level of service resulting in measurable client satisfaction and retention objectives being met.
• Partner with Business Development Director(s) to plan and deliver long-term, sustainable growth in the market through both developers and existing communities.
• Ensure that our company's ancillary services are understood and offered by the RDs to their respective properties.
• Understand and own the annual business plan. Drive financial performance to achieve targeted objectives and execution of initiatives as committed to in the business plan.
• Attract, develop, and retain high performers within the organization. Ensure HR and communication processes are in place to actively engage with associates and manage a growing service organization.
• Actively promote and represent FirstService Residential in the marketplace to build our presence and reputation within the broader community, as well as with professionals and vendors serving our industry.

Qualifications

• Minimum of 7 years of senior management and executive leadership experience.
• Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services, food and beverage or other service-based industries.
• Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 5 or more years.
• Proven success in delivering client service across a multi-location business including associate training and team engagement.
• Proven track record in leading and delivering sales and business growth.
• Development and execution of change management initiatives with a focus on service delivery and customer service.
• At least 5 years' experience in managing a P&L and the drivers of profitable service delivery.
• Creation and execution to a long-term and annual business plan (including financial plan "budget").

Benefits

• Choice of multiple medical plans
• Dental
• Vision
• Time off benefits
• Paid holidays
• 401k with company match