Vice President - Laboratory Operations

About the Role

The Vice-President of Technical Operations is responsible for oversight of laboratory pre-analytical and analytical operations to assure timely, complete, accurate, and appropriate test results and laboratory information are produced as requested by healthcare providers engaged in the delivery of patient care. This role works directly with laboratory scientific and support staff and regularly engages with medical, business, scientific, quality, and compliance leadership to develop strategic goals.

Responsibilities

• Direct and monitor the engagement, recruitment, training, performance, and retention of laboratory staff.
• Direct managers, supervisors, and other leadership to achieve laboratory goals and objectives.
• Evaluate performance of reporting staff; train and develop leadership skills in manager and supervisory teams; establish succession plans and support for laboratory leadership.
• Engage with laboratory medical, business, scientific, and finance leadership to sustain services, develop a strategic plan, support laboratory operations, and support corporate objectives.
• Develop, establish, and maintain working relationships with vendors to align their product or service delivery with laboratory goals and objectives.
• Align human and material resources with the service requirements of the laboratory and with the strategic plan for laboratory growth and changes.
• Develop a budget for laboratory operations and growth, including operational and capital expenditure, with a focus on responsible stewardship of resources.
• Communicate with regional and other business leadership to coordinate specimen logistics and the flow of orders received from and results returned to provider clinical systems.
• Liaise with quality, compliance, legal, and other laboratory leadership to ensure adherence to legal or regulatory requirements, contractual obligations, or accrediting organization standards.
• Establish and monitor laboratory performance metrics to achieve and sustain outstanding quality and customer service.
• Establish and monitor adherence to policies and procedures for laboratory technical operations.
• Ensure a safe and effective laboratory production environment.
• Ensure adherence to CLIA, CAP, and other agency regulatory requirements and good laboratory practices.
• Serve as a resource to ensure that test methodologies selected have the capability of providing the quality of results required and verify, as appropriate, that procedures are accurate and precise.
• Serve as a resource to sales and marketing to ensure that products and services meet clinical requirements and abide by regulatory agency requirements.
• Coordinate with Scientific Director and Medical Leadership to develop and implement analytic methods that align with strategic objectives and clinical requirements.
• Uphold company vision and values.

Qualifications

• Bachelor’s degree in clinical laboratory science or a related health science.
• 10-15 years of laboratory management experience.
• Preferred: Reference Laboratory experience.

Skills

• Strong analytical business skills focused on human resource management, laboratory operational budgets, and capital expenditure.
• Proven record of strategic planning based on collaborative interaction with medical leadership, business leadership, vendors, clients, staff, and other partners.
• Strong intelligence gathering and communication skills to manage staff, coordinate with laboratory leadership, engage with vendors, and communicate with patient or client representatives.
• Ability to translate regulatory, business environment, and technical understanding into action plans.
• Strong computer literacy with quantitative skills in data use preferred.
• Proficient computer skills, including navigating Windows-based environments and Microsoft applications.
• Knowledge of CAP, CLIA, COLA, and CMS inspection processes.
• Demonstrated knowledge of laboratory techniques, procedures, and regulations.
• Excellent verbal and written communication skills.
• Exceptional facilitation, consulting, management, business, and customer service skills.
• Willingness to travel periodically, including airline travel and overnight stays.

Certification/Licenses

• ASCP Certification required.

Scheduled Weekly Hours: 40

Work Shift: Not specified

Company: Clinical Pathology Laboratories, Inc.