Vice President, Health Center Services Position in Phoenix- FQHC/Integrated Care/Behavioral Health

Duties

• Lead the strategic direction and operational excellence of all Terros Health Centers, ensuring alignment with organizational goals and the CCO’s and CMO’s clinical and medical visions
• Lead and develop Health Center Senior Directors and support clinic-based leadership and staff
• Develop and implement standardized workflows, staffing models, and operational practices that support integrated care delivery best practices in a cohesive way
• Partner with the VP Specialty Services, Sr. Director Clinical Operations, Medical Directors, and other key partners to ensure seamless coordination across programs and locations

Clinical Integration and Care Model Excellence

• Advance integrated primary care–behavioral health models across all health centers in partnership with CMO, CCO, Medical Directors and other key partners
• Ensure consistent implementation of evidence-based practices, trauma-informed care, and patient-centered, whole-person care principles
• Collaborate with the VP of Quality, Director of Nursing, Medical Director Primary Care, and Medical Director Behavioral Health to support clinical quality and provider performance

Quality, Compliance, and Performance Management

• Drive performance on quality metrics, value-based care measures, and patient experience outcomes
• Ensure compliance with AHCCCS, HRSA/FQHC requirements, state licensing, and internal policies
• Maintain high standards of safety, documentation, and regulatory adherence
• Coordinate across programs and service lines to create a consistent, seamless patient experience

Financial and Business Performance

• Manage health center budgets, productivity targets, service mix and financial performance in partnership with Finance and Operational teams
• Collaborate with administrative support teams to optimize scheduling, patient access, eligibility referral management and throughput to support revenue cycle performance
• Collaborate with the Senior Director Revenue Cycle and Director of Contracting to ensure payer alignment and operational steadiness

Workforce Leadership and Development

• Lead, mentor, and develop senior clinic leadership
• Support recruitment, retention, and competency development for multidisciplinary teams
• Foster a culture of accountability, collaboration, and continuous improvement

Patient Access, Experience, and Community Engagement

• Ensure health centers deliver exceptional patient experience, timely access, and culturally responsive care
• Partner with Patient Access & Eligibility leadership to streamline front-end processes
• Represent Terros Health in community partnerships, health plan relationships, and local initiatives that support population health

Business Development and Growth Opportunities

• Identify unmet patient needs and coordinate with CCO and CMO to find ways to close those gaps
• Partner with ODEA on grants and marketing opportunities
• Continually assess community needs and complete environmental scans to identify growth opportunities at regional, location, service based, and community levels
• Foster a team environment of continuous improvement and mindful programmatic and service expansion and development