Vice President, Dev Ops

About the role

We are seeking a Vice President, DevOps to lead the enterprise strategy for DevOps, Platform Engineering, Cloud Operations, Site Reliability Engineering (SRE), and AI-enabled infrastructure across Fiserv. This role requires on-site work Monday through Friday, occasional on-call work, and approximately 20% travel.

Responsibilities

• Lead the enterprise DevOps, SRE, platform engineering, and cloud operations strategy, enabling scalable, resilient, and secure technology platforms
• Build and develop high-performing DevOps, SRE, cloud engineering, and platform teams while fostering a culture of innovation, accountability, and continuous improvement
• Drive modernization of CI/CD pipelines, release management, environment management, infrastructure automation, and cloud-native engineering practices
• Establish governance, engineering standards, and best practices for software delivery, infrastructure management, and operational excellence across the organization
• Leverage Generative AI, Machine Learning, AIOps, and MLOps capabilities to automate infrastructure management, incident response, root-cause analysis, monitoring, and capacity planning
• Promote reliability engineering practices by defining and measuring SLOs, SLAs, KPIs, observability standards, disaster recovery readiness, and technology resilience programs
• Partner with Information Security leadership to embed DevSecOps principles, automated security controls, vulnerability management, and compliance requirements throughout the software development lifecycle
• Manage strategic technology investments, budgets, vendor relationships, and executive partnerships while aligning platform capabilities to business objectives

Requirements

• 15+ years of technology leadership experience with enterprise-scale engineering, infrastructure, or operations organizations
• 8+ years of leadership experience overseeing DevOps, Platform Engineering, Cloud Operations, Infrastructure Engineering, and/or Site Reliability Engineering teams
• 8+ years of experience driving cloud transformation, infrastructure modernization, and enterprise-wide CI/CD adoption programs
• 7+ years of experience designing and operating cloud-native platforms using AWS, Azure, Google Cloud Platform, Kubernetes, and container technologies
• 5+ years of experience implementing Infrastructure as Code solutions using technologies such as Terraform, CloudFormation, or similar automation frameworks
• 5+ years of experience leading DevSecOps, observability, reliability engineering, operational excellence, and technology resilience initiatives
• Demonstrated experience building and leading high-performing global engineering organizations, including leadership development and succession planning
• Bachelor’s degree in computer science, engineering, information technology, or a related field, or an equivalent combination of education, work, and/or military experience

Qualifications

• Prior experience implementing AI, Generative AI, Machine Learning, AIOps, or MLOps solutions within engineering and operations environments
• Prior experience leveraging AI-enabled automation to improve software delivery, infrastructure management, incident response, and operational efficiency
• Experience leading technology organizations within financial services, fintech, payments, or other highly regulated industries
• Relevant cloud, DevOps, AI, Kubernetes, or platform engineering certifications