Vice President, Data Products & Personalization

About the Role

As a Product Manager in Personalization, you are an integral part of the team responsible for developing and connecting data products that power personalized customer experiences. You will lead complex data product integrations across platforms, source systems, and downstream applications, translating business and customer needs into scalable product capabilities.

Responsibilities

• Shapes the integration strategy and translates the broader personalization vision into a roadmap and delivery plan that delivers measurable value to customers
• Leads end-to-end product management for complex data integrations across platforms, source systems, APIs, and downstream consumers
• Partners with engineering, data, architecture, platform, and product teams to define integration requirements and agree on data contracts, including schemas, keys, freshness, latency, and ownership
• Owns, maintains, and develops the product backlog and roadmap, translating strategic objectives into actionable capabilities and integration workstreams
• Brings structure and accountability to multiple interconnected data workstreams, proactively identifying risks, gaps, dependencies, and opportunities
• Defines how data capabilities can be made accessible and reusable across products, including personalized experiences and AI-enabled use cases
• Drives product discovery to understand customer, business, and technology needs and translates insights into scalable product solutions
• Communicates both the technical details and broader strategic value of data products, ensuring stakeholders understand not only what is being delivered but why it matters
• Builds frameworks and tracks key product success metrics, including adoption, reliability, scalability, risk, functionality, and customer value
• Champions resilient, scalable, and well-integrated solutions while navigating the complexities of a highly matrixed organization

Requirements

• 5+ years of experience or equivalent expertise in product management, data products, technical product management, platform products, or a relevant domain
• Demonstrated experience managing data products, system integrations, APIs, or platform capabilities
• Advanced understanding of the product development life cycle, including discovery, ideation, requirements definition, roadmap development, prioritization, delivery, and value management
• Proven ability to lead complex, cross-functional initiatives spanning multiple technical teams, products, platforms, or data sources
• Strong technical fluency with APIs, event streaming (e.g., Kafka), and integration patterns across real-time and batch systems
• Ability to translate complex technical concepts into clear product strategy, customer value, and business outcomes
• Demonstrated ability to operate at both the strategic and execution levels, moving comfortably between detailed technical discussions and broader product objectives
• Strong intellectual curiosity and learning agility, with a willingness to ask questions, develop domain expertise, and continually expand technical understanding
• Strong communication and stakeholder-management skills with the ability to influence across product, engineering, data, and business organizations

Qualifications

• Experience developing data products or platform capabilities that enable personalization, customer intelligence, or AI-enabled experiences (preferred)
• Experience working with reusable data services, customer data platforms, registries, metadata, or other capabilities designed to make information discoverable and consumable across products (preferred)
• Understanding of how high-quality, integrated customer data can enable personalization beyond the use of isolated or raw data points (preferred)
• Demonstrated experience working in a highly matrixed, complex organization with multiple product and technology stakeholders (preferred)
• Demonstrated ability to combine technical depth with strategic thinking and clearly articulate the “why” behind a product or integration (preferred)

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money.