Vice President, Customer Success (Columbus, OH)

Role Mission

As Vice President of Customer Success at Hippocratic AI, you will own a regional portfolio of health system partnerships while leading a high-performing team of Directors and senior Customer Success Executives. You'll drive net revenue retention and expansion across your region by building deep relationships with health system executives, implementing breakthrough AI into clinical workflows, and establishing the playbooks that scale customer success across diverse provider organizations. This role exists because health systems are deploying AI at scale, and they need a dedicated executive leader who understands clinical operations, can navigate complex provider organizations, and delivers measurable impact on patient outcomes and operational efficiency.

What You Will Accomplish

Own your first major outcome: By day 90, you will have completed a diagnostic of your regional health system portfolio and success metrics, established your CS team's operating framework and KPIs, recruited and onboarded your first Directors and senior CSEs, and shipped measurable improvements in customer retention or satisfaction