Vice President Customer Service

Strategic Leadership & Transformation

You will develop and execute a global lifecycle services strategy that transforms the organization from reactive support towards a proactive, customer-centric, recurring-revenue business. You will also help shape modernization initiatives and digital service roadmaps that support long-term customer success.

Business Ownership & Growth

You will lead the overall financial performance of the business unit, driving sustainable growth through service agreements, retrofits, upgrades, spare parts, and modernization programs while continuously improving operational efficiency and service value.

Operational Excellence

You will oversee global field service, technical support, logistics, and customer success functions. You will help standardize processes, strengthen safety and compliance, and improve operational performance indicators such as uptime and responsiveness.

Customer & Commercial Leadership

You will build trusted relationships with customers and internal stakeholders, support long-term partnership development, and strengthen customer satisfaction, retention, and lifecycle service engagement across new and existing systems.

Technology, Innovation & People Development

You will advance digital service capabilities including IoT, predictive maintenance, remote diagnostics, and AI-enabled solutions. You will also play a key role in developing talent, strengthening leadership capabilities, and fostering an inclusive and collaborative culture where teams can grow and succeed.

Profile

• Proven leadership experience within complex, service-driven organizations with large installed customer bases and recurring service or maintenance business models
• Experience leading decentralized service operations with field-based technician teams, high service expectations, and strong uptime or SLA-driven environments
• Background in industries such as industrial automation, capital equipment, manufacturing, medical devices, transportation, energy, HVAC, elevators, or other technical service environments is highly valued
• Intralogistics or ASRS experience is an advantage, but not a requirement

What Will Help You Succeed

• A pragmatic, hands-on, and solutions-oriented mindset with the ability to navigate complexity and adapt quickly to changing situations
• Strong interpersonal skills with the ability to build trust and connect with a wide variety of stakeholders, customers, and teams across different functions and cultures
• A flexible and collaborative leadership style that adjusts approaches based on people, context, and business needs
• Creativity and curiosity to challenge existing ways of working and identify new opportunities for growth and improvement
• The ability to partner effectively with established regional teams and build on existing strengths while driving positive change
• Strong commercial and operational acumen, including experience balancing customer satisfaction, service quality, and business performance

What We Offer

• A secure role within a growing international company offering exciting development opportunities and meaningful work in a future-focused industry
• Comprehensive onboarding, strong team collaboration, ongoing learning opportunities through our internal academy, and access to our Employee Assistance Program (Lyra)
• Flexible working arrangements and vacation aligned with local regulations to support work-life balance
• Athletic compensation, retirement and pension offerings, and location-specific benefits
• Corporate benefits, company events, and team activities that help strengthen connection and collaboration