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Jobs · Customer Service · Colorado

Vice President - Customer Experience & Brand

Frontier Airlines · Denver, CO · 3 mo ago
On-siteCustomer Service$250k–$325k/yrFull-time

Work Perks

  • Flight benefits for you and your family to fly on Frontier Airlines.
  • Buddy passes for your friends so they can experience what makes us so great.
  • Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
  • Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
  • Enjoy a 'Dress for your Day' business casual environment.
  • Flexible work schedules that support work/life balance.
  • Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
  • The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.

Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight.

Frontier serves approximately 100 destinations throughout North America and operates 700-plus daily flights, on average. The airline employs more than 8,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).

What Will You Be Doing?

The Vice President, Customer Experience & Brand owns how Frontier shows up to customers at every touchpoint and how that translates to commercial performance. This leader defines and delivers a differentiated end-to-end experience across digital, service, and brand that drives awareness, trust, consideration, and repeat behavior.

Qualifications

  • Education: Bachelor’s degree in marketing, business, or a related field. MBA or advanced degree preferred.
  • Experience: 15+ years of experience in digital strategy, customer experience, or customer care leadership roles, preferably in the airline or travel industry.
  • Experience leading multi-disciplinary teams (CX, digital, brand, or care) at scale.
  • Experience in leading large teams and driving cross-functional collaboration.
  • Experience owning or influencing P&L or commercial outcomes strongly preferred.

Knowledge, Skills And Abilities

  • Proven executive leadership across CX, digital, brand, or related functions.
  • Strong operator who can translate strategy into execution.
  • Deep understanding of customer journeys, digital product, and brand building.
  • Experience in travel, hospitality, or consumer businesses preferred.
  • Track record of improving customer metrics and business performance.
  • Ability to influence across functions and drive change at scale.

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