Vice President, Concierge Security

Role Summary

We’re looking for a strategic, customer-obsessed leader to transform and scale our Cybersecurity Concierge function. As VP, Concierge Services, you will deliver a premium, high-touch experience that drives measurable security outcomes for customers of all sizes. You’ll define and operationalize a next-generation concierge model—leveraging AI, automation, and data-driven insights—to improve customer value, accelerate response, and strengthen trust. This role blends executive customer engagement, operational excellence, and transformation leadership to elevate both service quality and business impact.

Location Requirement

Candidates must be based within reasonable commuting distance of one of our Security Operations Centers (SOCs), located in San Antonio, TX; Eden Prairie, MN; Pleasant Grove, UT; or Waterloo, ON.

Required Skills And Experience

• 12+ years in cybersecurity or security operations
• 7+ years leading customer-facing teams
• Proven success scaling service operations and driving transformation
• Strong knowledge of SOC operations, incident response, and security tools (SIEM, SOAR, EDR/XDR)
• Experience with cloud security and modern architectures
• Ability to communicate complex technical concepts to executive audiences
• Executive presence and crisis leadership skills
• Highly collaborative and metrics-driven
• Leverage AI and emerging technologies to improve outcomes

Preferred Qualifications

• Experience in cybersecurity SaaS, MSSP, or global technology services environments
• Familiarity with security frameworks such as NIST, ISO 27001, and SOC2
• MBA or cybersecurity certifications (CISSP, CISM, GIAC) a plus
• Experience implementing AI-driven support models, workflow automation, and/or predictive analytics programs

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

• Delight our customers
• Diversity and inclusion
• Corporate responsibility

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

Background Checks

Background checks are required for this position.

Export Control Laws and Regulations

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.