Vice President Commercial Excellence

Main Responsibilities

Design and execute comprehensive sales and customer success processes, communities, and best practices at scale across all segments of the Accelerate and Growth Team.

Support Revenue Operations (RevOps) initiatives by partnering with cross-functional teams to improve processes, data accuracy, and operational efficiency.

Collaborate with the Deals Desk to facilitate deal reviews, approvals, and exception management while ensuring compliance with company policies and pricing guidelines.

Assist in managing the Quote-to-Contract (QTC) process, ensuring a seamless transition from quote creation through contract execution and onboarding.

Develop and maintain insights and analytics to support business decision-making, identify trends, measure performance, and drive continuous process improvements.

Analyze operational data and generate reporting to provide actionable recommendations for stakeholders and leadership.

Create orchestration models to deliver on commercial strategy across Sales, Specialists, Sales Engineers, Customer Success, and functional support.

Lead, mentor, and develop a sales excellence team, fostering a culture of continuous improvement and accountability.

Utilize data analytics to measure sales and customer success performance, identify trends, and provide actionable insights to improve effectiveness and efficiency.

Recommend onboarding and sales training programs that enhance the skills and knowledge of the sales team.

Build and activate commercial capabilities to support excellence in planning and execution of sales, marketing, market access, patient support, and other functions as required.

Stand up business planning, forecasting, and performance monitoring, reporting, and management capabilities that enable leadership to effectively manage the business and achieve its goals and objectives.

Partner with Sales Leadership and key enabling functions to achieve business performance objectives including CRM/Dashboard, Reporting, Forecasting, Call Planning, and Incentive Compensation.

Partner with Talent Development to deliver a world-class Commercial Training and Employee Development function to ensure a strong and compliant commercial launch and support the ongoing growth and development of the employee base.

What We Look For In a Candidate

Proven experience in a senior commercial excellence role, preferably within a large organization.

Strong leadership skills with the ability to inspire and develop a high-performing team.

Excellent analytical skills with the ability to interpret complex data and provide actionable insights.

Experience in designing and implementing sales and customer success strategies.

Strong understanding of CRM systems and other sales enablement tools.

Excellent communication and interpersonal skills.

Able to work collaboratively with cross-functional teams.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location

Based Pay Ranges $242,838 - $323,783 in all states.

Lumen's Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Bonus Structure

We do not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.