Vice President, Client Solutions
Role Summary
The Vice President, Client Success will lead the Nonprofit Sales team in driving revenue growth, scaling client partnerships, and building a high-performing sales team focused on direct mail and integrated multi-channel fundraising solutions.
Key Results Area
Own overall revenue growth for the nonprofit sales portfolio, with accountability for new business, renewals, and expansion
Establish sales targets, pipeline management standards, and forecast discipline across the team
Partner with executive leadership to define market positioning, pricing strategies, and growth priorities
Lead, coach, and develop a team of five client success and sales directors
Build a performance-driven culture focused on consultative selling, data fluency, and long-term client value
Implement sales methodologies, training programs, and performance management frameworks
Serve as executive sponsor for key national nonprofit relationships
Lead strategic planning, quarterly business reviews, and multi-year growth roadmaps
Identify and execute upsell and cross-sell opportunities across creative, data, analytics, production, and emerging channels
Guide the design and sale of integrated fundraising programs across direct mail acquisition and retention, reactivation and donor lifecycle strategies, and digital and multi-channel solutions
Ensure all programs align for creative strategy, audience insight, predictive modeling, and ROI optimization
Build and review financial models for acquisition cost, ROI, donor lifetime value, and margin performance
Translate performance data into actionable commercial strategies
Drive adoption of AI-driven planning and optimization across the sales organization
Partner with Strategy and Analytics teams on file audits, performance diagnostics, and innovation pilots
Skills & Qualifications
Minimum of 12 years of experience in fundraising, direct mail, or marketing services
Bachelor's degree in Business Administration, marketing, or a related field; MBA is preferred
Demonstrated leadership of sales or client success teams
Proven track record of revenue growth and enterprise client expansion
Experience selling complex, multi-service solutions to national nonprofits
Strong verbal, written, and interpersonal communication skills
Deep comfort with performance metrics and ROI frameworks
Strong financial modeling, forecasting, and deal structuring skills
Prior experience with technology such as CRM, marketing platforms, and AI-driven analytics