Vice President, Claims - Commercial Liability, Complex Injury and Litigation

Job Objective

Essential Functions

Other Functions

Knowledge, Skills and Abilities

Unique residence requirements are listed in each job posting, please review closely for details.

• Partner with the SVP and Chief Claims Officer to shape and execute claims strategies that align with company financial objectives, risk appetite, and customer expectations.
• Lead a team of leaders by setting direction, defining expectations, and driving accountability for performance, outcomes, and execution.
• Coach and develop leaders to strengthen performance and decision making, prepare them for broader responsibilities, and build a stronger succession pipeline for key roles.
• Foster a culture of accountability, innovation, transparency, and collaboration.
• Ensure consistent claim handling, disciplined execution, and clear decision-making across all areas of responsibility by establishing and implementing best practices that improve operational consistency.
• Leverage data and analytics to maintain operational oversight, measure results and behaviors, and develop strategies focused on improving outcomes and elevating performance.
• Leverage technology and predictive analytics to improve decision-making, increase operational effectiveness, drive efficiency, and optimize workflows that enhance outcomes and the claims experience.
• Establish performance expectations and accountability for law firms and litigation teams through defined metrics, and regular performance assessment and oversight.
• Attend and participate in seminars or other conferences.
• Represent Encova through leadership in trade associations, non-profit organizations and associate resource groups.
• Perform other duties as assigned.

Bachelor’s Degree from an accredited college or university is required. Juris Doctor from an accredited law school is strongly preferred. Minimum of 8 years demonstrated claims leadership experience in complex commercial liability, injury, and litigation management is required. Technical experience and knowledge on a broad array of substantive areas including property and casualty claims, products and coverages – e.g., commercial and personal auto, commercial property, general liability, workers’ compensation, and umbrella – liability and damages assessment, risk transfer, exposure evaluation, trial strategy, reserving practices, and dispute resolution is required. Industry expertise in construction, product liability, auto dealers, and manufacturing helpful. Experience managing high-severity and complex litigation exposures, including trial decision-making and settlement strategy. Deep understanding of litigation management philosophy and behaviors, including proactive case management, strong partnership with counsel, and the ability to make timely, disciplined decisions that drive outcomes and effectively manage total loss cost and exposure. Proven ability to lead leaders and build bench strength through coaching, performance management, and succession planning. Thorough knowledge of tort law, civil procedure, insurance coverage, and general insurance law, including reinsurance programs and treaties. Demonstrated capabilities to lead cross-functional organization, motivate and drive performance. Ability to think critically to identify problems, evaluate alternatives, and implement effective solutions. Demonstrated understanding of how claims outcomes impact financial performance and profitability, with the ability to effectively partner with underwriting, actuarial, and other profit center leaders to align strategies and communicate insights that inform risk selection, pricing, and portfolio management. Executive communication skills with the ability to influence across functions and align stakeholders. Ability to leverage technology and emerging tools to create claim capabilities that improve workflows, increase efficiency, and enhance decision-making across the organization. Demonstrated ability to leverage data, analytics, and reporting to maintain operational oversight, identify trends, evaluate performance, and develop strategies that improve outcomes and drive execution across the organization. Financial acumen, including ability to interpret results and evaluate the impact of claims outcomes on business performance. Strong knowledge of legal and regulatory developments related to the insurance industry.