Vice President

About the role

The Vice President acts as a senior leader and strategic consultant for healthcare and life sciences clients. This role leads the client service team, fosters client retention and satisfaction, and guarantees the effective provision of risk management and insurance services for complex healthcare organizations. The VP partners with clients, carriers, Producers, and internal teams to compose long‑term client strategies, leads renewal and marketing initiatives, and pursues opportunities to strengthen client relationships and increase services. As the leader of the Healthcare Client Service team, this person guides, mentors, and leads Account Executives, Account Managers, and Coordinators while supporting a culture of collaboration, responsibility, and excellent service.

Responsibilities

• Collaborate with Healthcare & Life Sciences leadership to jointly lead the client service team and promote strategic objectives for the practice.
• Act as a senior relationship manager and reliable consultant for complex healthcare and life sciences clients.
• Support the growth, mentoring, and coaching of Account Executives, Account Managers, and other client service professionals.
• Drive client retention, happiness, and organic growth through proactive relationship management and consultative service.
• Coordinate renewal, marketing, and service strategies for key accounts while ensuring outstanding client outcomes.
• Collaborate with Producers and practice leaders to identify growth opportunities and support new business initiatives.
• Build and maintain positive relationships with carrier partners, industry collaborators, and executive‑level client contacts.
• Provide leadership and mentorship regarding market trends, regulatory developments, emerging risks, and industry guidelines.
• Champion operational excellence, collaboration, and a customer‑focused culture throughout the Healthcare & Life Sciences practice.

Skills

• Proven leadership experience managing effective client service teams.
• Positive relationship management, consultative selling, and client retention skills.
• Extensive knowledge of healthcare and life sciences risk management and insurance programs.
• Executive presence with outstanding communication, presentation, and negotiation abilities.
• Strong business insight, analytical thinking, and problem‑solving capabilities.
• Ability to influence collaborators and build positive relationships across all levels of an organization.

Requirements

• Bachelor’s degree or equivalent experience (preferred).
• 8+ years of commercial insurance, healthcare, life sciences, or risk management experience.
• Proven history of guiding client service teams and managing complex client relationships.
• Experience supporting revenue growth, client retention, and strategic account management initiatives.
• Property & Casualty Insurance License (required).
• Industry designations such as CIC, CPCU, ARM, or other certifications (preferred).

Benefits

• Competitive salary.
• PTO & paid holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health & wellness programs.
• PeopleFirst culture focused on lifelong employee relationships.

Pay

Base salary range: $166,000 – $208,000. The exact salary will be determined based on experience, credentials, education, certifications, skill level, scope of the position, and geographic location. This position may also be eligible for performance‑based incentives.