Vice President, Assessment & Implementation

Vision & Mission

This role is part of a growing organization committed to minimizing its environmental impact, fostering diversity and inclusion, and upholding integrity. Continuum is an Equal Opportunity employer.

Position Summary

The Vice President, Assessment & Implementation is responsible for guiding the successful evaluation, onboarding, implementation, and optimization of new client engagements, strategic initiatives, and operational transformation projects. This leader bridges commercial strategy with operational execution, ensuring each engagement starts with a comprehensive understanding of business objectives, operational requirements, success metrics, and organizational readiness.

What You'll Do

• Lead Client Assessment & Discovery

  • Facilitate discovery and assessment processes for new client engagements and strategic initiatives.
  • Evaluate client goals, operational workflows, technology ecosystems, and business requirements to identify opportunities, risks, and implementation considerations.
  • Facilitate executive stakeholder discussions to align expectations, priorities, timelines, and success metrics.
  • Translate assessment findings into actionable implementation strategies and recommendations.

• Drive Enterprise Implementations

  • Develop implementation roadmaps, governance structures, resource plans, and risk mitigation strategies.
  • Ensure cross-functional alignment among client services, operations, finance, technology, and commercial teams.
  • Oversee implementation performance, issue resolution, and milestone achievement throughout the engagement lifecycle.

• Build Scalable Methodologies & Best Practices

  • Design and refine implementation frameworks, onboarding processes, assessment methodologies, and operational playbooks.
  • Establish consistent standards, documentation, and governance models across all implementations.
  • Drive continuous improvement initiatives that enhance efficiency, client experience, and operational effectiveness.
  • Capture and share lessons learned to strengthen organizational knowledge and future implementations.

• Measure Success & Optimize Performance

  • Define and monitor implementation KPIs, operational metrics, and client success measures.
  • Partner with leadership teams to evaluate outcomes, identify improvement opportunities, and drive corrective actions.
  • Develop executive reporting and performance insights to support strategic decision-making.
  • Ensure implementations deliver measurable business value for both clients and internal stakeholders.

• Lead & Influence Across the Organization

  • Serve as a trusted advisor to executive leadership, clients, and key stakeholders.
  • Lead cross-functional teams through complex organizational and operational change initiatives.
  • Mentor implementation leaders and contribute to the development of a high-performing implementation function.
  • Foster a culture of accountability, collaboration, innovation, and operational excellence.

What a Typical Week Might Look Like

• Facilitate a discovery workshop with executive stakeholders for a new enterprise client, aligning on objectives, implementation scope, key milestones, and potential risks.
• Review assessment findings and develop a strategic roadmap for introducing new operational capabilities, technology solutions, or production services.
• Collaborate with client services, operations, and commercial teams to scope a large-scale implementation and identify opportunities for process optimization.
• Analyze implementation performance metrics and business outcomes, partnering with finance and operations leaders to identify improvement opportunities.
• Lead a best practices session with implementation and operational leaders to share lessons learned, strengthen methodologies, and improve future client onboarding experiences.

Required Qualifications

• 15+ years of progressive leadership experience in implementation, operations, project management, consulting, client services, or related disciplines.
• Proven experience leading large-scale client onboarding, implementation, transformation, or operational excellence initiatives.
• Experience working with enterprise clients and managing complex, cross-functional stakeholder relationships.
• Strong financial and operational acumen, including budgeting, forecasting, business case development, and KPI management.
• Demonstrated success leading organizational change and process improvement initiatives.
• Bachelor's degree required.

Preferred Qualifications

• Experience within marketing execution, creative services, print production, agency operations, business process outsourcing, or related industries.
• MBA, PMP certification, Lean Six Sigma certification, or other relevant professional credentials.
• Experience building and scaling implementation organizations, methodologies, or Centers of Excellence.

Why Join Us

This is a unique opportunity to build and shape the implementation strategy for a growing organization while partnering with enterprise clients on transformational initiatives. You will play a critical role in driving client success, operational excellence, and sustainable growth across the business.