Vice President, Accounts

About the Role

We're looking for a Vice President, Account Services to serve as a senior strategic leader within our Client Services department. You'll shape the long-term vision for some of the agency's most significant clients, operating as a trusted advisor to senior client stakeholders and influencing their business and marketing strategy at the enterprise level — not just campaign execution.

This is a role for someone who thinks like an owner: you'll be accountable for the commercial health of your portfolio, the growth of your clients' businesses, and the development of a high-performing team of account leaders. You'll report to agency leadership and operate as a member of the senior leadership team, with a voice in agency-wide strategic and structural decisions.

What You'll Do

• Define and steward the overarching business and marketing strategy for your client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
• Own the commercial health of the portfolio — revenue forecasting, margin performance, pacing, and budget stewardship — driving accountability through your team while maintaining executive-level visibility into financial outcomes.
• Serve as a trusted advisor to senior client stakeholders, positioning Situation as an indispensable strategic partner.
• Architect organic growth strategies across existing clients: identifying whitespace opportunities, expanding scopes of work, and empowering your team to pursue and close incremental growth.
• Represent Situation externally as a senior voice of the agency — at industry events, in client conference rooms, and among key decision-makers — cultivating relationships that generate future business.
• Lead the hiring and development of your account team, building a leadership bench that scales with the business.
• Coach and develop direct reports (Account Director, Account Supervisor, Senior Account Executive) with clear growth plans and succession pathways.
• Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive organizational innovation agency-wide.

Who You Are

• A seasoned account leader with 12+ years of experience in marketing, advertising, or client services — ideally with agency-side experience and exposure to live entertainment, arts & culture, or media.
• A strategic thinker who has advised senior client stakeholders on business strategy, not just marketing tactics.
• Commercially fluent — you understand P&L dynamics, margin, forecasting, and agency profitability.
• A proven people leader who has built, developed, and retained high-performing teams, and who takes genuine pride in growing others.
• A skilled communicator and relationship-builder.
• Someone who leads with candor, accountability, and warmth — and who wants to help shape not just client work, but the agency itself.

Benefits

• Salary: $160,000 - $180,000 per year
• Health care plan (medical, dental, and vision)
• Retail plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

Company

We are Situation, a full-service agency that builds and drives passionate communities to meaningful action. We partner with live experience-based brands like WICKED on Broadway, MJ on Broadway, The Metropolitan Opera, and Cirque du Soleil. Situation is part of Situation Group, a digital-first collective of award-winning advertising agencies.