Vice President, Account Management

Vice President, Account Management – Essential Functions and Responsibilities

• Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer
• Understand client’s competitive environment and challenges
• Consult with clients to understand business priorities for expansion and innovation
• Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers
• Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value
• Understands complex client financial arrangements and strategies
• Drive contract renewals including amendment execution
• Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations
• Works directly with the client to understand, represent, and drive client operational requirements throughout the organization
• Maintains appropriate documentation regarding change orders, operational issues, and problem resolution
• Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client

Vice President, Account Management – Minimum Qualifications

• 15+ years’ experience in healthcare account management and/or selling into payers
• Bachelor’s degree or significant and relevant direct work experience in lieu of degree
• Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
• Strong analytical skills and proven ability to problem solve
• Proven experience in selling service expansion opportunities
• Proven success in matrix environment
• Strong verbal and written communication skills
• Ability to interact effectively with counterparts at their assigned clients
• Knowledge of the healthcare industry, payers, and regulations

Vice President, Account Management – Preferred Qualifications

• Experience in a start-up or early-stage company helpful
• Knowledge of reference laboratory business, esoteric tests and processes strongly desired
• Experience working with Medicare and Medicaid programs
• Master’s degree in Business, Marketing, or Healthcare Administration