VGT Technician

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.
• Travels to locations to repair video gaming terminal malfunctions.
• Proficiency and accuracy in terminals repairs are essential to minimize repeat issues.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Understands and adheres to all company standards, policies, and procedures.
• Completes required training and development objectives within the assigned time frame.
• Projects a positive image of the company at all times.
• Repairs video gaming terminal malfunctions.
• Follows guidelines given by Route Operations Manager and assists manager as needed.
• Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary.
• Completes required paperwork accurately and in a timely manner.
• informs Route Operations Manager of video gaming terminal issues.
• Assists customers with questions and complaints regarding video gaming terminals.
• Provides answers and explanations, and rectifies problems, within established guidelines, as appropriate.
• Performs the duties of the Service Technician as required.
• Mets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Keeps work areas clean and free of safety hazards, debris, and litter.
• Performs all job duties in a safe and responsible manner.

Qualifications

• Must be at least 18 years of age.
• Associate degree (A.A) from technical school; one to two years’ previous experience in a customer service and/or technical/troubleshooting environment; or equivalent combination of education and experience.
• Experience in gaming industry, wiring, and networking is highly preferred but not required.
• Must have technical proficiency and knowledge in Microsoft Office applications (Word, Excel, and Outlook).

Skills

• Ability to travel extensively as necessary for business needs.
• Ability to collaborate and work within a team-oriented environment.
• Ability to accurately prioritize, organize, and complete multiple tasks.
• Ability to work nights, weekends, on call, and holidays as required.
• Wiring, network, and troubleshooting experience is a plus.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.

Pay

$20.00 per hour

Schedule

Nights, weekends, on call, and holidays as required.