VFD Support Specialist II

About the role

As a Variable Frequency Drive (VFD) Support Specialist, you will provide technical support to ABB Customers, End Users, Sales Channel, Product Management Teams, and ABB Drive Services. The role covers Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. This is a hybrid position based in New Berlin, WI or remote within the United States.

Responsibilities

• Provide technical support via phone and email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs), including assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools.
• Stay current with VFD technologies, software updates, and industry trends.

Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters—because the progress we make here creates real impact out there.

Requirements

• Bachelor’s degree and 4 years of relevant Electrical/Technical experience OR Associate’s degree and 6 years of relevant Electrical/Technical experience OR High School Diploma/GED and 8 years of relevant Electrical/Technical experience.
• Knowledge of how Variable Frequency Drives work (required).
• Firm understanding of the principles of electricity and ability to apply these principles in troubleshooting drives.
• Ability to respond to customer inquiries and communicate effectively in English, both verbally and in writing.
• Computer literacy.
• Must already have work authorization that permits employment with ABB in the U.S.

Preferred Qualifications

• Knowledge of or direct experience with motors and/or control system wiring and communication protocols (Modbus, BACnet, etc.).
• Previous experience troubleshooting a technical product over the phone.

About ABB

ABB Drive Products serves industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its global scale and local presence, the division helps customers improve energy efficiency, productivity, and safety.

Benefits

• Health, Life & Disability:
  • Choice between two medical plan options: a PPO plan (Copay Plan) or a High Deductible Health Plan (with a Health Savings Account).
  • Choice between two dental plan options: Core and Core Plus.
  • Vision benefit.
  • Company-paid life insurance (2X base pay).
  • Company-paid AD&D (1X base pay).
  • Voluntary life and AD&D (100% employee-paid, up to maximums).
  • Short-term disability (up to 26 weeks, company-paid).
  • Long-term disability (60% of pay, company-paid; ability to “buy-up” to 66⅔%).
  • Supplemental benefits (100% employee-paid): accident insurance, hospital indemnity, critical illness, pet insurance.
  • Paid parental leave.
  • Employee Assistance Program with support for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
  • Health Advocate resources.
  • Employee discount program.
• Retirement:
  • 401k Savings Plan with company contributions.
  • Employee Stock Acquisition Plan (ESAP).
• Time Off:
  • 11 paid holidays.
  • Vacation provided based on years of service for hourly and non-exempt positions.

Pay

Base salary for this position is expected to range between $58,500 and $93,600 annually, depending on qualifications and experience.