Veterinary Surgery Liaison

About Veterinary Specialty Hospital

Veterinary Specialty Hospital (VSH) advances the veterinary profession through leadership in medicine, education, business, and promotion of the human-animal bond. We bring together caring, warm, and intelligent professionals who love to serve and help, among the best in their fields.

SUMMARY

The Surgery Liaison provides exceptional client service, facilitating efficient and timely communication between clients and the clinical teams. They assist the surgery team and manage various administrative tasks.

Responsibilities

• Answer incoming calls, manage messages, respond to client inquiries about procedures, pre- and post-operative care, medications, rechecks, etc.
• Accurately schedule appointments and manage department emails and calls.
• Prepare and update financial estimates, and review estimates with clients as needed.
• Assist the surgery team as needed (experience a plus).
• Manage patient records for DVMs and patient profiles in EzyVet.
• Work independently in the absence of direct supervision and carry out specific tasks.
• Work well in a team-oriented environment, demonstrating a friendly, respectful, courteous, and professional demeanor.
• Exercise good judgment in high-stress situations.
• Cultivate a positive atmosphere and maintain a cohesive work environment.
• Modify work schedule as needed to meet organizational needs.

Requirements

• Minimum of 3 years experience working in a progressive veterinary hospital.
• Detail-oriented with good organizational, communication, and time management skills.
• Able to work independently and in a team-oriented environment.
• Able to work in a high-stress environment.
• Flexibility to modify work schedule as needed.

Qualifications

• Strong desire to provide service in a variety of situations.
• Ability to navigate client emails and calls efficiently.
• Positive attitude and ability to maintain a friendly and courteous demeanor.

Skills

• Excellent communication skills.
• Organizational and time management skills.
• Ability to work independently and in a team environment.
• Highly detail-oriented.

Benefits

• Competitive and comparable wages based on experience and skill set.
• Partnership with Purdue VT program/scholarships.
• VetBloom access: Race-approved continuing education, training, and curriculum library.
• Health and wellness programs including access to League wellness app.
• Opportunities for growth and advancement.
• 75% employee pet discount.
• Full-time benefits include health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.

Pay and Schedule

The pay range for this position is $24.00-35.00 per hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Schedule

Shifts are 4/10 hour shifts. Part-time shifts may be available. Available to work weekends.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.