Veterinary Route Service Specialist

About the role

Veterinary Route Service Specialist at Gateway Services in Willowbrook, IL. Full‑time, M‑F 8:00am‑4:00pm. Primary face‑to‑face representative to veterinary clinics and pet parents, handling deceased pets with dignity, managing a demanding route, using company technology to scan pets, documenting requests, interacting with pet parents, returning to the Care Center, maintaining vehicle/equipment, building clinic relationships, gathering feedback, and ensuring accurate, reliable service.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions
• Accurately document requests and complete all follow‑through
• Interact with pet parents occasionally, with compassion and professionalism
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
• Maintain full responsibility for each pet until properly received and documented
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
• Deliver consistent, compassionate, high‑quality service while gathering feedback to improve the clinic experience
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform
• Support basic account‑related administrative tasks
• Provide clinics with information on available services and commemorative options; distribute approved materials
• Identify service opportunities and refer potential leads to Business Development

Requirements

• High school diploma or GED required
• Prior customer service, account management, or route‑based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early mornings, weekends, or holidays as needed
• Personable, calm, and compassionate
• Takes pride in professionalism and personal accountability
• Physically capable of frequent lifting and active workdays (frequent heavy lifting up to 100 lbs)
• Highly reliable, organized, and detail‑oriented
• Builds trust naturally and communicates clearly
• Understands that accuracy and consistency are essential
• Loves pets and respects the emotional weight of this work
• Driving in all weather and road conditions
• Exposure to emotionally sensitive situations
• Independent work with high accountability
• Fast‑paced, non‑desk‑based work environment

Benefits

• Industry‑Leading Benefits Package
• Medical, Dental, and Vision insurance
• Company‑paid Life, AD&D, and LTD insurance
• 401(k) with employer match
• Tuition assistance (up to $2,000)
• Paid holidays and PTO
• Career development and internal advancement opportunities

Pay

$21.00–$25.00 per hour (DOE)

Schedule

Full‑Time; M‑F 8:00am‑4:00pm