Veterinary Receptionist - Pet Care Center (Metairie)

About the role

The Pet Care Center has served the Metairie community since 1958, building a legacy of comprehensive, high-quality care. We are honored to hold American Animal Hospital Association (AAHA) accreditation, meaning we regularly meet or exceed the rigorous standards recognized worldwide as the benchmark for quality medicine. Only 15% of hospitals achieve this status, covering critical areas like surgery, diagnostics, and patient safety. This commitment to excellence is deeply appreciated by our community, reflected in our excellent 4.6-star Google rating.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A degree in veterinary technology or a related field.
• Current license to practice veterinary technology in the state of Louisiana.
• At least one year of relevant experience in a veterinary setting.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage stress and prioritize tasks effectively.
• Strong organizational and time management skills.
• Proficiency in veterinary software.

Benefits

• Comprehensive health, dental, and vision insurance.
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Discounted veterinary care for your own pets.
• Access to Teladoc 24/7.

Pay

Competitive hourly rate or salary based on your experience and role.

Schedule

A flexible schedule, including some weekends and holidays.