Veterinary Receptionist - Norwell, MA

Who We Are
Norwell Veterinary Hospital is looking for a Veterinary Receptionist!

About the role

Position Details
Role: Veterinary Receptionist
Status: Full-time
Schedule: 1-2 evening shifts, 1-2 day shifts, and rotating Saturdays.
Benefits Highlights
Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, professional development opportunities, and uniform allowance
Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Position Details

Why Our Veterinary Receptionists Love It Here
A supportive, collaborative team where every member is valued
Strong mentorship, training, and opportunities for continued learning
Birthday lunches, a stocked snack bar, team outings, and corporate events throughout the year
Opportunities for professional growth and career development
A diverse caseload that keeps every day interesting
A positive culture where teammates support one another while having fun along the way

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Provide outstanding customer service by phone, email, and in person
• Schedule appointments and help manage daily patient flow
• Check patients in and out while maintaining accurate client and medical information
• Communicate with clients regarding appointments, medications, follow-up care, and patient needs
• Process payments and assist with financial transactions
• Cookordination with doctors, technicians, and support staff to provide exceptional patient care
• Maintain accurate records and assist with administrative tasks
• Help create a clean, organized, and welcoming reception area
• Be a positive and supportive resource for clients, patients, and teammates

What Our Veterinary Receptionists Bring

• A passion for helping people and caring for pets
• Excellent communication and customer service skills
• A positive attitude and collaborative mindset
• Strong organizational skills and attention to detail
• The ability to multitask and remain calm in a fast-paced environment
• Strong computer skills and the ability to learn new software systems
• Reliability, professionalism, and a commitment to exceptional client service
• Previous veterinary, medical, or customer service experience is preferred but not required

The Extras You'll Actually Feel At Norwell Veterinary Hospital

• Flexibility in compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program