Veterinary Receptionist - Iowa City, IA

Who We Are Bright Eyes & Bushy Tails is Hiring a Part-Time Client Service Representative! Position Details Role: Client Service Representative Status: Part-Time Salary: Negotiable and based on experience Schedule: Three-day workweek Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee pet discounts Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program Looking for a client service role where your communication skills and passion for pet care make a real difference? Bright Eyes & Bushy Tails, a medium-sized hybrid veterinary practice in Iowa City with a six-doctor team, offers a collaborative, fun, and fast-paced culture that values pride in work, teamwork, and continuous improvement. If you enjoy helping people, thrive in a busy medical environment, and want to contribute to a team that supports each other, this part-time CSR role is for you. Why Our Client Service Representative Love It Here Work in a collaborative environment serving a wide variety of pets including small animals, pocket pets, exotics, and avian companionsBe part of a supportive team that takes pride in delivering quality client service and patient careEnjoy a culture that encourages accountability, initiative, and professional growthAccess to flexible scheduling and comprehensive benefits designed for a healthy work-life balance What Our Client Service Representative Do Welcome clients and patients warmly with empathy and professionalismManage appointment scheduling, multi-doctor calendars, and maintain accurate client/patient recordsProcess payments and communicate pricing, policies, and services clearlyHandle high call volumes and balance competing priorities efficientlyRecognize and communicate urgent or emergent concerns to the medical team promptlyNavigate sensitive conversations and challenging interactions with empathyCollaborate with doctors and technicians to support smooth workflows and patient careTake initiative during slower periods and maintain organized workspacesExercise sound judgment, take ownership of responsibilities, and speak up about safety concerns What Our Client Service Representative Bring A genuine passion for client service and creating positive experiencesStrong communication, active listening, de-escalation, and problem-solving skillsAbility to remain calm and effective in a fast-paced, emotionally demanding environmentExcellent organization, attention to detail, and prioritization skillsAdaptability to new software, workflows, and servicesInitiative, accountability, and ability to work independently while seeking guidance when neededProfessional integrity and a collaborative, growth-oriented mindsetPreferred: veterinary client service or hospitality experience and familiarity with veterinary terminology and hospital workflows Financial Benefits Benefits You Can’t Beat A flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support ProgramReferral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only)Supplemental insurance including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services, products, and food Workplace Benefits Quarterly Team Rewards Bonus ProgramProfessional development opportunities and continuing education allowanceUniform allowance Lifestyle Benefits Six paid holidays (full-time only)Employee Assistance ProgramEmployee discount program Join Our Team! If you are passionate about client service and want to support a veterinary team that values collaboration, accountability, and growth, we would love to meet you! Apply today and join Bright Eyes & Bushy Tails in Iowa City! Diversity, equity, and inclusion are core values of Bright Eyes & Bushy Tails and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.