Veterinary Receptionist / Client Service Representative

About the role

Family Pet Clinic of Newberg is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Responsibilities

- Manage a multi-phone line system while assisting in-person clients - Provide compassionate, professional service to clients during both routine and emotionally sensitive situations - Scheduling appointments and coordinating calendars - Accurately processing payments and maintaining financial records - Remaining calm, professional, and solution-oriented during busy periods

Requirements

- 2+ years of experience in a customer service, reception, or client-facing role - Previous veterinary receptionist or healthcare-related front-desk experience preferred - Proficiency in managing a multi-phone line system, providing compassionate service, scheduling appointments, processing payments, and maintaining financial records

Qualifications

- No specific qualifications mentioned

Skills

- Ability to manage a multi-phone line system while assisting in-person clients - Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations - Experience scheduling appointments and coordinating calendars - Ability to accurately process payments and maintain financial records - Ability to remain calm, professional, and solution-oriented during busy periods

Benefits

- Full-time Benefits Package including health package, life insurance, disability, employee assistance program, 401k with company match, paid time off, personal pet discount, and uniform allowance - Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Pay

Compensation: $19 - $21 per hour, for each hour worked This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday with rotating Saturdays.

Schedule and compensation

- Full-time position - 4/10 schedule - Availability needed Monday-Friday with rotating Saturdays

Benefits Package

- Health package: Medical, dental, and vision insurance - Life insurance and disability - Employee Assistance Program (EAP) - 401k - with company match beginning 2027 - Paid time off in accordance with site policy and applicable law - Personal pet discount - Uniform allowance