Veterinary Receptionist / Client Service Representative

Exciting things are happening at FMA Animal Hospital! We're preparing to move into a brand-new, state-of-the-art hospital this year, creating an incredible opportunity for team members to grow their careers in a modern, innovative environment built with both patients and employees in mind. We are seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Schedule And Compensation Compensation: $17-$20 per hour, for each hour workedThis is a full-time position, with flexible scheduling options and availability needed Monday-Friday and rotating Saturdays. Saturday shifts are 7:45am-5pm. Full-Time Benefits Package* Health Package: Medical, Dental, and Vision Insurance (with HSA options)Life Insurance and DisabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance Minimum Qualifications And Skill Set 1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsProactive in finding tasks to complete during slower times Why choose FMA? At FMA Animal Hospital, our mission is to provide high-quality, compassionate, and personalized veterinary care to every patient and pet parent. Located in Westwood, just minutes from downtown Kansas City, we proudly serve the greater Kansas City area as a full-service animal hospital. As a 3-DVM practice, our dedicated team combines advanced medical technology with exceptional client service to deliver the highest standard of care. This is an especially exciting time to join us, as we're moving into a brand-new, state-of-the-art facility this year, creating even more opportunities to grow, collaborate, and make a difference. Apply today and be part of the next chapter at FMA Animal Hospital! This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support. Pay Range $17—$20 USD Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business. Candidate Privacy Notice