Veterinary Receptionist / Client Service Representative

Animal HealthCare Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Schedule And Compensation Compensation: $18-22 per hour, for each hour workedFlexible full-time 5/8 schedule with availability Monday–Friday. Tuesdays and Thursdays are required, along with two Saturday shifts per month. Full-time Benefits Package*: Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k - with company match beginning 2027Paid time off in accordance with site policy and applicable lawPersonal pet discountPart-time team members may be eligible for limited benefits in accordance with company policy and state law Minimum Qualifications And Skill Set 1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Cornerstone, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periods Why choose Animal HealthCare Center? Animal HealthCare Center is a well-established, AAHA-accredited small-animal hospital located in beautiful Lake Worth, Florida. Our practice is home to a dedicated team of three experienced and compassionate DVMs, supported by a skilled, friendly staff that truly values teamwork, communication, and high-quality patient care. We provide a full range of veterinary services, including comprehensive wellness care, advanced medical diagnostics, soft-tissue surgery, behavioral counseling, hospitalization, and preventive care. Our hospital is also equipped with laser-surgery technology, allowing us to offer minimally invasive procedures that support faster healing and improved comfort for our patients. Serving the Lake Worth, Wellington, West Palm Beach, and Greenacres communities, we are known for our warm, client-focused approach and our commitment to building lasting relationships with pets and their families. If you’re looking to join a supportive, collaborative, and progressive veterinary team, Animal HealthCare Center is a wonderful place to grow your career. This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support. Pay Range $18—$22 USD Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business. Candidate Privacy Notice