Veterinary Receptionist / Client Service Representative

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus — featuring a dedicated Wellness Center and Surgery & Rehabilitation Center — allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery. You'll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a fully paperless hospital that prioritizes efficiency, communication, and high-quality care.

Responsibilities

• Manage a multi-phone line system while assisting in-person clients
• Schedule appointments and coordinate calendars
• Process payments and maintain financial records
• Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Collaborate with a team to ensure smooth daily patient flow

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Pay

$17–$19 per hour

Schedule

Full-time position with a flexible schedule offering a variety of shift times/durations. Availability needed Monday–Friday and rotating Saturday shifts from 8 a.m.–12 p.m. You would typically rotate Saturdays, working 1–2 Saturday shifts each month.