Veterinary Receptionist / Client Service Representative

Alpine Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, and support the clinic’s daily operations.

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phones and in-person client interactions
• Process transactions and maintain financial records
• Provide compassionate, professional service during routine and emotionally sensitive situations
• Support clients with essential information about clinic services
• Collaborate with the team in a customer-focused environment

Requirements

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing multi-phone line systems while assisting in-person clients
• Exceptional verbal and written communication skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to work as part of a team

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Employee Assistance Program (EAP)
• 401k with company match beginning in 2027
• Paid time off in accordance with clinic policy and applicable law
• Personal pet discount
• Uniform allowance

Pay

$17–$20 per hour

Schedule

• Full-time, 4/10 schedule (four 10-hour days per week)
• Availability required Monday–Friday, with one rotating weekend and evening shift per month

About Alpine Animal Clinic

Alpine Animal Clinic in Helena, Montana, is dedicated to providing compassionate and comprehensive veterinary care for pets in a welcoming and state-of-the-art facility. Our experienced team prioritizes high-quality medical services tailored to each pet’s individual needs, ensuring their health and well-being. We focus on client education and communication to empower pet owners in making informed decisions about their furry companions’ care.