Veterinary Receptionist / Client Service Representative
About the role
Del Norte Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Able to accurately process payments and maintain financial records
Qualifications
- Positive attitude and willingness to collaborate with a team
- Able to remain calm, professional and solution-oriented during busy periods
Skills
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially [insert software], preferred
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Able to accurately process payments and maintain financial records
Benefits
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k - with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Generous Personal pet discount
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Pay
$15-19 per hour, for each hour worked
Schedule
This is a flexible, full-time, or part-time position, with 8-hour shifts and availability needed Monday-Saturday. Saturday mornings are required.
Company Information
Grow Your Veterinary Career with Us! At Del Norte Animal Clinic, every team member makes a difference. As an AAHA-accredited hospital since 1968, we're committed to high-quality medicine, teamwork, and helping our staff grow. You'll gain experience with a variety of cases while working alongside a supportive team in a well-equipped hospital. When you're off the clock, enjoy everything Albuquerque has to offer—from hiking and mountain views to incredible food and over 300 sunny days each year.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP is an Equal Opportunity Employer.