Veterinary Receptionist / Client Service Representative

About the role

Payson Family Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule

This is a full-time or part-time position, with a 4/10 schedule and availability needed Monday-Friday with rotating Saturdays twice a month.

Pay

Compensation: $16 - $18 per hour.

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Requirements

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About Payson Family Pet Hospital

Payson Family Pet Hospital is a thriving, AAHA-accredited, 10-doctor practice in Payson, UT, dedicated to delivering exceptional veterinary care in a collaborative, team-focused environment. Our diverse caseload includes dogs, cats, reptiles, and exotic pets, and we provide everything from preventive wellness care to urgent and emergency services, advanced diagnostics, and surgery.

Our team is passionate about practicing high-quality medicine while supporting one another and providing outstanding care to our patients and clients. With modern facilities, a broad range of cases, and opportunities to learn and grow alongside an experienced team, Payson Family Pet Hospital is an excellent place to build a rewarding veterinary career.