Veterinary Receptionist / Client Service Representative
Del Norte Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.
About the role
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Responsibilities
- Manage a multi-phone line system while assisting in-person clients
- Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Schedule appointments and coordinate calendars
- Accurately process payments and maintain financial records
- Collaborate with a team to ensure smooth clinic operations
- Remain calm, professional, and solution-oriented during busy periods
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Experience working with veterinary practice management software (preferred)
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Positive attitude and willingness to work in a team-focused environment
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match beginning in 2027
- Paid time off in accordance with site policy and applicable law
- Generous personal pet discount
Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Pay
$15–$19 per hour
Schedule
Flexible full-time or part-time position with 8-hour shifts. Availability needed Monday–Saturday, with Saturday mornings required.
About Us
At Del Norte Animal Clinic, every team member makes a difference. As an AAHA-accredited hospital since 1968, we're committed to high-quality medicine, teamwork, and helping our staff grow. You'll gain experience with a variety of cases while working alongside a supportive team in a well-equipped hospital.
When you're off the clock, enjoy everything Albuquerque has to offer—from hiking and mountain views to incredible food and over 300 sunny days each year.