Veterinary Receptionist / Client Service Representative

Sandhills Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Responsibilities

• Manage a multi-line phone system while assisting in-person clients
• Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Schedule appointments and coordinate patient flow
• Accurately process payments and maintain financial records
• Maintain strong organizational and time management skills
• Collaborate with a team and remain calm, professional, and solution-oriented during busy periods

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary receptionist or healthcare-related front desk experience preferred
• Exceptional verbal and written communication skills
• Positive attitude and willingness to work in a team-focused environment

Schedule

This is a full-time or part-time position, with a 4 x 10 schedule for full time, working 8:00 AM–6:00 PM, Monday–Friday. No weekends and no on-call requirements.

Pay

$15.00 – $18.00 per hour, for each hour worked.

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

About Sandhills Veterinary Hospital

Located in Columbia, Sandhills Veterinary Hospital is a modern, 5,000 sq. ft. 3-doctor, small animal practice built with both patient care and team experience in mind. This fully paperless, state-of-the-art hospital is designed for efficiency, cleanliness, and a low-stress client and patient experience, supported by advanced diagnostics including digital radiography, ultrasound, and in-house laboratory capabilities.

Founded over a decade ago, with an experienced and collaborative team. Leadership fosters a trust-based, no-micromanagement environment where communication, respect, and teamwork are core to daily operations. Sandhills is especially known for its exceptional staff retention, with many team members having been part of the practice for 10+ years—creating a stable, drama-free culture that prioritizes both high-quality medicine and a positive workplace.