Veterinary Receptionist / Client Service Representative

About the role

Vetcare in Jonesboro, Arkansas is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $15-$16 per hour
• Full-time or part-time position
• 4/10 schedule
• Availability needed Monday-Saturday

Full-time benefits package

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Vetcare?

At Vetcare, our mission is to provide exceptional veterinary care for pets, ensuring their health and well-being is our top priority. With our experienced team of veterinarians and staff, we offer a wide range of services, from preventive care to surgical procedures, all delivered with compassion and expertise. We strive to build lasting relationships with pet owners, guiding them through every step of their pet's healthcare journey with personalized attention and support.