Veterinary Receptionist / Client Service Representative
Pacific Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
About the role
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Responsibilities
- Manage appointments and coordinate daily patient flow
- Handle multi-line phone system while assisting in-person clients
- Process transactions and maintain financial records
- Provide clients with information about clinic services
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional, and solution-oriented during busy periods
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match beginning 2027
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
Pay
$16–21 per hour
Schedule
Flexible full-time or part-time position with availability needed Monday through Friday and rotating Saturdays.
About Us
Pacific Veterinary Clinic, situated in Grants Pass, Oregon, is committed to delivering exceptional veterinary care for pets in a modern and compassionate setting. With a team of 6 doctors, 3 certified veterinary technicians, and dedicated staff, they offer a comprehensive range of services tailored to meet the unique needs of all furry companions including a wide range of exotics. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Pacific Veterinary Clinic prioritizes the health and happiness of pets while nurturing strong bonds with their owners.
The clinic is highly team-oriented, with staff working hand in hand to ensure seamless care. During the holiday season, they celebrate by sharing ten days of fun treats, enhancing the sense of camaraderie and festive spirit.