Veterinary Receptionist - Biller

About the role

Animal Clinic Northview is looking for a compassionate, detail-oriented Veterinary Billing Coordinator to join our team. This role is so much more than processing invoices — you are one of the final interactions our clients have before leaving the hospital, and your ability to provide clear communication, empathy, professionalism, and accuracy makes a lasting impact. We are seeking someone who thrives in a fast-paced veterinary environment, enjoys helping people, communicates confidently, and can multitask while maintaining exceptional attention to detail. Our ideal candidate is positive, dependable, team-focused, and passionate about delivering outstanding client service.

About Animal Clinic Northview

Animal Clinic Northview is a trusted multi-service veterinary hospital offering general practice, rehabilitation, advanced care, reproduction services, and 24/7 emergency medicine. As part of COVE Animal Health, we are committed to supporting our teams with strong leadership, growth opportunities, and a collaborative culture centered around compassionate patient care.

Responsibilities

• Welcome and assist clients with professionalism and compassion
• Review, explain, and process invoices accurately
• Receive and process payments, credits, refunds, and adjustments
• Prepare and explain estimates for veterinary services
• Review medications and discharge instructions with clients
• Process surgery consents, treatment forms, hospitalization paperwork, and euthanasia documentation
• Answer phones and assist with billing questions and client concerns
• Handle sensitive client interactions with patience and professionalism
• Support emergency situations and urgent client needs as they arise
• Cross-train within all reception department functions
• Maintain accurate records and attention to detail in a fast-paced environment
• Work collaboratively with doctors, technicians, assistants, and reception teams
• Help maintain a positive, drama-free, team-oriented culture

Qualifications

• Previous veterinary, medical office, customer service, or billing experience preferred
• Strong communication and interpersonal skills
• Comfortable discussing invoices, medications, and treatment plans with clients
• Ability to multitask and remain calm under pressure
• Excellent organizational skills and attention to detail
• Positive attitude and strong teamwork mindset
• Comfortable working evenings, rotating Saturdays, holidays, and emergency situations
• Ability to stand for extended periods and assist with pets as needed

Schedule

• Full-Time (36+ hours weekly)
• Monday-Friday: 1:00 PM – 9:30 PM
• Rotating Saturdays: 7:30 AM – 4:00 PM
• Shift differential pay available during designated ER hours, including weekends and overnight emergency coverage periods.

Pay & Benefits

• Starting pay at $15/hour
• Shift differential pay starting at $22.95/hour during designated ER shifts
• Health insurance eligibility after 30 days
• 401(k) eligibility after 30 days
• Paid Time Off
• Holiday pay
• Uniform allowance
• Employee discount for personal pets after 90 days