Veterinary Customer Service Representative - Roscoe Village Animal Hospital

About the role

Roscoe Village Animal Hospital is proud to be AAHA Accredited, a distinction that reflects our deep commitment to the highest standards of veterinary excellence and patient care. This dedication is echoed by the community, which has given us an outstanding 4.7-star Google rating. We believe that exceptional medicine begins with an exceptional culture. If you are a veterinary professional looking to join a truly collaborative team in a rewarding setting, we offer an environment where you can truly do your best work and contribute meaningfully to the lives of pets and their families. Joining Roscoe Village means plugging into a network that deeply values your professional growth and development.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A flexible schedule, including some weekends and holidays, is required.
• The salary range for this position is $18 - $20 per hour based on experience.

Benefits

• Competitive compensation
• Comprehensive health, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement options
• Additional financial protection benefits like Life Insurance and Disability coverage
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs
• Discounted veterinary care for your own pets
• Free 24/7 access to doctors through Teladoc

Schedule

A flexible schedule, including some weekends and holidays, is required.

Pay

The salary range for this position is $18 - $20 per hour based on experience.

How You're Supported

• Stability of a local practice backed by the comprehensive benefits and resources of a larger network.
• Investing in you, so you can focus on what you love.
• Comprehensive benefits package is designed to support you at every stage.
• Focus on your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable perks include discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture.

EEO Statement

We are an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.