Veterinary Customer Service Representative - Richmond Valley Veterinary Practice

About the role

Richmond Valley Veterinary Practice is a high-performing, community-trusted hospital located in Staten Island, offering a collaborative environment focused on evidence-based, high-quality care. The practice supports advanced diagnostics and provides access to internal specialty consultations, enabling strong clinical outcomes. Teammates benefit from meaningful investment in professional development and clear career growth opportunities, all within an efficient workflow designed to prioritize patient care.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• Passionate about veterinary medicine and animal care.
• Ability to work independently and as part of a team.
• Positive attitude and ability to handle stressful situations.
• Good organizational and time management skills.

Skills

• Excellent communication skills.
• Ability to manage multiple tasks simultaneously.
• Proficiency in veterinary software (preferred).

Benefits

• Comprehensive benefits package including Medical, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement options, Life Insurance, and Disability coverage.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

The salary range for this position is $17 - $22 per hour based on experience.

Schedule

A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

What We Offer

• Competitive compensation.
• Health & Wellbeing benefits including Medical, Dental, Vision insurance, and Employee Assistance Program (EAP).
• Financial Security benefits such as 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Professional development opportunities including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Access to a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.