Veterinary Customer Service Representative

About Us

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters.

What You’ll Do

• Deliver outstanding client service in a fast-paced veterinary setting
• Manage a high-volume phone system and schedule appointments efficiently
• Check patients in and out while maintaining accurate medical records
• Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• Cook up smooth daily operations by coordinating with technicians and veterinarians
• Handle emotional or sensitive client situations with empathy and professionalism
• Maintain a clean, organized, and welcoming front desk area

We’re Looking For Someone Who:

• Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
• Communicates clearly, confidently, and kindly
• Excels at multitasking and staying organized in a busy environment
• Has experience with practice management software (preferred)
• Remains calm and professional in emotional or high-pressure situations
• Is reliable, detail-oriented, and team-focused
• Has genuine compassion for pets and the people who love them

What You’ll Get:

• Competitive pay based on veterinary CSR experience
• Supportive leadership and a positive, respectful team culture
• Opportunities for growth within the practice
• Employee pet care discounts
• A uniform allowance
• A clinic that values experience, accountability, and collaboration
• Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱

Apply

If you’re an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can’t wait to hear from you. Apply today and help us make tails wag every day!