Veterinary Customer Service Representative

About the role

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Responsibilities

• Greet clients and patients warmly upon arrival
• Maintain a clean, organized, and welcoming front desk and lobby area
• Triage client concerns and direct them appropriately
• Answer phone calls and emails; route inquiries as needed
• Schedule appointments efficiently to maintain daily flow
• Check clients in and out, process payments, and review invoices
• Offer emotional support during sensitive or stressful situations
• Support a positive client experience from start to finish

Qualifications

• At least 1 year of veterinary receptionist or animal care experience preferred
• Compassionate, calm, and confident communicator
• Detail-oriented and able to multitask in a fast-paced setting
• Strong computer and organizational skills
• Positive attitude, team player, and proactive problem-solver
• Self-starter with a desire for continued learning and professional growth

Schedule

• Monday – Friday: 7:00 am – 6:00 pm
• Saturday: 7:00 am – 4:00 pm
• Sunday: 9:00 am – 3:00 pm

Pay

$18–$23/hr

Benefits

• Comprehensive benefits (health, dental, vision, liability, 401k & 401k matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid vacation and sick time for all employees
• Paid bereavement program
• Paid parental leave program
• Continuing education allowance (applies to licensed/registered/certified roles)
• Tuition reimbursement program available to any AVMA Accredited Veterinary Technology Program
• Career development opportunities
• Referral bonus program for most positions
• Additional benefits may include personal pet discounts, holiday pay, uniform allowance, bonuses, etc.