Veterinary Client Services Clinical Supervisor - Evenings
MedVet · Dayton, OH · 1 mo ago
HealthcareFull-time
Veterinary Client Service Representative
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
- Delegating tasks/assist with tasks
- Monitor team’s performance
- Aid with hiring/training/development
- Handle complaints (from both staff and clients)
Requirements
- Ability to remain composed in stressful and emotional situations
- Excellent client service skills including verbal and written communication along with phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- Previous experience in veterinary setting (preferred)
- Prior supervisroy experience
Perks and Benefits
- Comprehensive Health Benefits
- Vision and Dental
- HSA, FSA and Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials and On-call Pay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
- Continuing Education Opportunities and Assistance Program
Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent client service skills including verbal and written communication along with phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- Previous experience in veterinary setting (preferred)
- Prior supervisroy experience