Veterinary Client Service Representative (Westlake Village, CA)

Position Overview

VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an extraordinary Veterinary Client Service Representative (CSR) to join our team. We will consider both full-time and part-time employment for the right candidate.

What You’ll Do

• Greet clients warmly and compassionately in person and over the phone
• Schedule appointments and manage the calendar efficiently
• Process payments, invoices, and estimates
• Maintain accurate and organized medical records
• Coincide patient flow and assist with client education
• Handle emotionally sensitive situations with empathy and professionalism

What We’re Looking For

• A someone who loves interacting with people and pets
• Strong communication and multitasking skills
• A calm, compassionate demeanor and team-focused attitude

Preferred Skills

• Team Player
• Experience handling client conflict or end-of-life support
• Knowledge of veterinary terminology and common procedures
• Understanding of basic veterinary treatments or medications

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
• 401(k)
• Generous employee pet discounts

About the Hospital

We take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

To learn more about us, visit our website: https://vcahospitals.com/westlake-village. You can also find us on Facebook and Instagram (@vcawvah).