Veterinary Client Service Representative - Spruce Hill Veterinary Clinic - Springfield, MA

Job Duties/Responsibilities

• Welcome clients and patients warmly and professionally
• Answer incoming phone calls and assist with scheduling appointments
• Provide information regarding hospital services and policies
• Communicate effectively with veterinarians, technicians, and support staff
• Serve as the first and last point of contact for clients
• Support clients with compassion during routine and emotional visits
• Coordinate appointment scheduling, surgeries, and procedures
• Confirm appointments and communicate schedule updates
• Maintain efficient daily hospital workflow
• Check-in and check-out procedures
• Verify patient and client information
• Process payments accurately
• Review invoices and answer client questions
• Schedule follow-up appointments and coordinate future visits
• Administer administrative responsibilities
• Maintain accurate patient and client records
• Manage emails, texts, and client communications
• Aid in filing, scanning, and data entry
• Utilize veterinary practice management software
• Client Education & Support
• Assist clients with forms and paperwork
• Provide basic preventive care information as directed
• Facilitate communication between clients and the medical team

Qualifications

• Previous veterinary receptionist or Client Service Representative experience
• Previous customer service experience in veterinary medicine, healthcare, hospitality, or a related field
• Knowledge of veterinary terminology is a plus
• Experience with veterinary software systems is preferred but not required

Skills

• Excellent customer service and communication skills
• Friendly, positive, and professional demeanor
• Strong multitasking and organizational abilities
• Ability to remain calm during busy or emotional situations
• Strong attention to detail
• Ability to work effectively as part of a team
• Comfortable working with computers and learning new software