Veterinary Assistant III

About the role

At Chewy Vet Care, we’re changing the veterinary care experience by crafting a culture and environment where veterinary teams can succeed every day. Join our new veterinary practices launching in early 2024 as a full-time Veterinary Assistant on the Healthcare Practice Team. As a clinical team member, you’ll contribute to a practice built from the ground up by veterinarians, equipped with sophisticated equipment and purpose-built technology to deliver the best medicine while focusing on patient and pet parent care. We offer a customer- and team member-centric atmosphere, providing personalized, patient-centric care with a mission to become the most trusted and convenient destination for pet parents and partners.

Responsibilities

• Support the practice team by providing high-level, proficient veterinary support care and embodying the Chewy Vet Care culture to deliver the pet parent WOW experience.
• Implement outlined policies and procedures using integrated technology to deliver consistent and appropriate medical care within your abilities.
• Perform veterinary assistant skills to support practice veterinarians, including assistance with operating medical equipment (e.g., lab, radiology, anesthesia, dental) and handling animal bodily fluids and tissues.
• Demonstrate team support and care for others’ work experiences.
• Follow the practice’s Standard Operating Procedures (SOPs) and Standards of Care (SOC).
• Review invoices with clients and handle client payments.
• Communicate clearly and respectfully with team members, keeping veterinarians informed in real time on patient updates (in practice, at referral, and under home care).
• Be proficient using the Practice Information Management System (PIMS) and assist others on the team in its use.
• Maintain responsibility for pharmacy holdings and keep controlled substance logs.
• Assist the practice manager with inventory needs.
• Clean workspaces after every patient or patient lab sample interaction.
• Participate in self-development courses and required compliance training.
• Perform related duties and assignments as directed by management.
• May be required to work weekends and travel occasionally.

Requirements

• Successful completion of an accredited veterinary assistant program is preferred.
• Demonstrated ability to complete the veterinary assistant skills checklist for Veterinary Assistant.
• 0 - 2 years of experience as a Veterinary Assistant in practice.
• Experience in veterinary medicine.
• Passion for helping people and pets with empathy and excellent customer service focus.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent verbal/written communication, observational, and analytical skills.
• Ability to work in a fast-paced environment.

Physical Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Pay

The hourly range for this role is $18.02 - $27.16. The specific hourly range offered may be influenced by factors such as relevant experience, education, and work location.

Benefits

• 401k eligibility.
• Insurance options: medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident.
• Parental leave.
• Family services benefits, backup dependent care, and flexible spending accounts.
• Telemedicine services.
• Pet adoption reimbursement.
• Employee assistance program.
• Discounts: 10% off pet insurance and 20% off at Chewy.com.
• Paid time off (PTO) accrual for non-exempt hourly team members.
• Eligibility for additional unplanned unpaid time off (UTO).
• Six paid holidays per year.
• Eligibility for paid sick and family leave in compliance with applicable state and local regulations.