Veterinary Assistant Experienced.

Veterinary Assistant Duties

• Client Relations: Agree to incorporate the principles of the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service in their daily job performance.
  • Demonstrate excellent relations with clients/pets in waiting and/or exam rooms.
    • Absorb and implement the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service.
      • Assist receptionists with client/patient checking in and checking out of hospital.
        • Ensure clients and pets feel welcome and comfortable.
          • Build rapport with clients and pets.
            • Greet clients and pets by name.
              • Help new clients completely fill out the registration form.
                • Inform new clients about the hospital’s services, etc.
                  • Exceed the client’s expectations of service.
                    • If there is a delay, keep clients informed of expected waiting time.
                      • Provide support to reception staff by providing telephone support to ensure that clients’ calls and requests are being processed in a timely manner.
                        • Provide support to reception staff in appointment scheduling.