Veterinary Assistant Business Manager

About the role

Join Petfolk as an Assistant Business Manager in Fishers. This is a unique opportunity for an experienced Veterinary Technician or Veterinary Assistant to combine hands-on patient care with operational leadership. You'll support daily operations, coach and develop teammates, drive clinic performance, and serve as the on-site leader when the Business Manager is away, while continuing to deliver excellent patient care.

Responsibilities

• Clinical Leadership
  • Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
  • Assist with radiology, dentistry, laboratory diagnostics, and medical documentation
  • Educate pet parents on treatment plans, medications, and preventive care
  • Promote Fear Free and low-stress handling techniques
  • Lead by example through strong technical skills and medical excellence
  • Support training and development of Veterinary Assistants and Veterinary Technicians
  • Champion Petfolk initiatives and help drive key clinic performance metrics
• Operations & Business Leadership
  • Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
  • Facilitate team huddles and help manage daily appointment flow
  • Monitor clinic performance metrics and support operational improvements
  • Assist with staffing coordination, scheduling adjustments, and workflow management
  • Address client concerns with empathy, professionalism, and accountability
  • Support inventory management, facility readiness, and regulatory compliance
  • Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates
• Team Development & Culture
  • Provide coaching, mentorship, and real-time support to teammates
  • Reinforce Petfolk standards, SOPs, and service expectations
  • Assist with working interviews, onboarding, and team training
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Help create an exceptional experience for every pet parent

Requirements

• 3+ years of veterinary experience in a clinical setting
• Weekend availability
• Previous clinical leadership experience required
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate teammates
• Comfortable balancing clinical responsibilities with operational leadership
• Adaptable, proactive, and solutions-oriented
• Fear Free Certification is a plus

Benefits

• Generous PTO to support rest and personal time
• Paid Holidays with no on-call or overnight shifts
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
• 401(k) with employer match
• Life & Disability Insurance
• Continuing Education Support for credentialed staff, with annual stipends and paid time off
• Fear Free Certification at no cost to you
• Figs Scrubs provided
• Employee discounts on Petfolk services, food, and medications for your pets