Veterinary Assistant Business Manager

About the Role

We're looking for an Assistant Business Manager to join our Holly Springs Pet Care Center. This is a unique opportunity for an experienced Veterinary Technician or Veterinary Assistant ready to take the next step in their career by combining hands-on patient care with operational leadership. You'll play a critical role in supporting daily operations, coaching and developing teammates, driving clinic performance, and serving as the on-site leader when the Business Manager is away, while continuing to deliver excellent patient care.

Why Join Petfolk?

• Leadership Development: Gain hands-on experience in clinic operations, team leadership, and business management while continuing to strengthen your clinical skills.
• Work at the Top of Your Skillset: Continue utilizing your technical expertise while helping shape workflows, mentor teammates, and improve clinic performance.
• Modern Veterinary Medicine: Work with advanced technology, streamlined systems, and digital tools designed to support exceptional care and efficiency.
• Collaborative Team Culture: Join a team built on trust, transparency, mentorship, and a shared commitment to excellence.
• Growth Opportunities: This role is designed as a development pathway for veterinary professionals interested in expanding into operational leadership.

Responsibilities

Clinical Leadership

• Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring.
• Assist with radiology, dentistry, laboratory diagnostics, and medical documentation.
• Educate pet parents on treatment plans, medications, and preventive care.
• Promote Fear Free and low-stress handling techniques.
• Lead by example through strong technical skills and medical excellence.
• Support training and development of Veterinary Assistants and Veterinary Technicians.
• Champion Petfolk initiatives and help drive key clinic performance metrics.

Operations & Business Leadership

• Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable.
• Facilitate team huddles and help manage daily appointment flow.
• Monitor clinic performance metrics and support operational improvements.
• Assist with staffing coordination, scheduling adjustments, and workflow management.
• Address client concerns with empathy, professionalism, and accountability.
• Support inventory management, facility readiness, and regulatory compliance.
• Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates.

Team Development & Culture

• Provide coaching, mentorship, and real-time support to teammates.
• Reinforce Petfolk standards, SOPs, and service expectations.
• Assist with working interviews, onboarding, and team training.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Help create an exceptional experience for every pet parent who walks through our doors.

Requirements

• 3+ years of veterinary experience in a clinical setting.
• Previous clinical leadership experience required.
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support.
• Excellent communication and interpersonal skills.
• Ability to coach, mentor, and motivate teammates.
• Comfortable balancing clinical responsibilities with operational leadership.
• Adaptable, proactive, and solutions-oriented.
• Fear Free Certification is a plus.

Benefits

• Generous PTO to support rest and personal time.
• Paid Holidays with no on-call or overnight shifts.
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions.
• 401(k) with employer match to support your long-term financial goals.
• Life & Disability Insurance for added peace of mind.
• Continuing Education Support for credentialed staff, with annual stipends and paid time off.
• Fear Free Certification at no cost to you.
• Figs Scrubs provided so you feel confident and comfortable.
• Employee discounts on Petfolk services, food, and medications for your pets.